|Job Title||Reservations Executive|
|Number Of Vacancy||01|
|Key Skills||ticketing, front office,reservation,Training & Coaching,Liaising,Knowledgeable in hotel and guest mgt,|
|Salary (Per Annum)||As per market Norms|
|Work Experience||1 to 6 Years|
must have supervisory experience leading a front office and/or reservation team, with experience in Training & Coaching. Pleasing personality & Excellent communication skills both written and spoken.
· Maintaining the in-house reservations system, ensuring reservations and related information are entered accurately and in a timely manner
· Responsible for Groups Reservations and Hotel Reservations (corporate, FIT and transient)
· Handling of correspondences effectively, communicating via emails and telephone.
· Allocate daily tasks to Reservations staff & Review reservation booked daily.
· Ensuring all related correspondence and documentation is backed up appropriately
· Liaising with Hotel GMs and Sales Managers to communicate new rate plans, promotions & occupancy.
· Identify Top Producing Accounts and ensure their proper recognition by Reservation staff.
· Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
· Responsible for various Production reports and supply to each department concerned.
· Weekly reporting in pre-agreed format to Directors
· Monitoring Telephone Manner and general performance of reservations staff daily.
· Monitors and coordinates group reservations activity with the Hotel GM & Sales Manager.
· Follows up tentative bookings and update reservation status
· Reviews no-show and cancelled reservations where required.
· Maintain cordial relations with commercial clients.
· Responsible for accurate invoicing and ensuring payments are received in a timely manner
Experience and Education:
working experience of Reservations Manager or Front Office Manager. Trained on Opera or OnQ System. Confident at using Microsoft Office. High English literacy.
High attention to detail
Mature and responsible
|Job State / U.T.||Gujarat|
|Company Name||Our Reputed CLient|
It was established in 2016, and is an Indian subsidiary company of Insurance Brokers. The company was established to cater all back office processes. It is a leading commercial insurance broker arranging business insurance protection for a wide range of business sectors including the construction industry, fleets, manufacturers, motor trade, pharmaceuticals and property owners.
|Contact Person||Ms. Sonal Kharwa|
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