Position Overview:

Person will be responsible for identifying, developing and implementing software solutions. This will include working with process owners to identify continuous improvement opportunities and develop software solutions to support process effectiveness and efficiencies. Individual will also be accountable for managing projects and software throughout their respective lifecycles.

Roles and Responsibilities:

• Directly participate in the analysis, configuration, modifying and implementation of IT Business Systems
  
• Demonstrate good communication, analytical and problem-solving skills to help identify, communicate and resolve system issues in order to maximize the benefit of IT systems
  
• Analyze the effectiveness and efficiency of existing business processes and business requests, and recommend solutions using system standards and best practices
  
• Conduct analysis of system specifications, configurations and develop appropriate documentation
  
• Create detailed specifications and process flows to provide direction to application developers
  
• Perform solution designing, requirements definition, functional design, testing and implementation of IT solutions
  
• Support, assist and train the users on new modified system configurations highlighting the impact on business processes
  
• Maintain IT Business system integrity and application notes, system upgrades, changes, and user updates
  
• Work closely with onsite team, off shore team, managers and executives to ensure the release of high-quality solutions
  
• Comply with regulatory and change control requirements and processes
  

Skill/Job Requirements:

• 4-5 years of SAP CRM Business Systems Analysis experience
  
• Experience supporting SAP CRM, Integration with SAP ERP with strong focus on Service modules
  
• SAP CRM Techno-Functional experience preferred
  
• Understanding of user exits and debugging skills preferred
  
• Knowledge and good understanding of Customer Service, Field Service, Contracts business processes
  
• Exposure to UI platforms like Fiori, Neptune preferred
  
• Experience working with business end users, gathering requirements and building detailed functional design specifications
  
• Ability to work on multiple projects concurrently
  
• Ability to work with minimum supervision or guidance
  
• Proficient in MS office tools and basic ABAP preferred
  
• Familiarity with Software Development Lifecycle (SDLC) processes
  
• Experience working with SAP CRM, Integration with SAP ERP preferred
  
• Good verbal and written communication skills
  
• Should contribute in team building measures like Knowledge Management & Mentoring
  

The Company has partnered with a US Based company located in Silicon Valley– San Jose, CA, having development Centre at Fremont, CA, USA and India IT Operations at Baroda in Gujarat, India. It is led by a dedicated team of NRI Partners each a SME in their own field of work, they and the Baroda based team work together in steering the growth and nurturing them to develop along these major lines of business currently:

1. IIOT - Industrial Internet of Things & related applications.

2. SAP - Full suite of SAP Services including PI and BODS.

3. Salesforce

4. IT Helpdesk

5. IT Infra (Network) support

Since 2016 the Company’s engagement with SAP delivery has continuously grown and from a start of a 2-member ABAP team in 2016 now the SAP team has grown in size to include ABAP / PI / Basis / Functional / BODS / Delivery team of about 20+ members and is constantly growing to accommodate client requirements. We also have IT Helpdesk, Service Now specialist and Network specialization roles for our client. New roles are continuously being added and our team is expanding at a brisk pace.

Our IIOT team has mainly Backend (Java) and Frontend (UI) requirements and that team too is on a robust growth path. The backend requirement is for experts in Java, Spring, MySQL, Linux OS and familiarity with CI/TDD. The frontend requirement is for resources skilled in Angular JS / ReactJS, SPA Frameworks, HTML 3/5, CSS, Mobile Application Development (iOS/Android)- PhoneGap and Native Advanced Javascript, Bootstrap, JSON or Xml, UX Design with a good experience of REST API Integration and security configurations.

Design support of the foremost engineering & quality Certification Consultancy and has been selected after due diligence by one of the Oil and Gas behemoth for extensive implementation. Substantial manpower ramp-up is expected in this team in the near future as well.