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Client Service Executive Back

Job Title Client Service Executive
Gender Preference Male/ Female
Number Of Vacancy 1
Industry Area Printing Industry / Packaging Industry
Key Skills Customer Support, client service, client coordination
Qualification Bachelor Degree or Diploma in Printing Technology
Salary (Per Annum) 3.5 LPA
Work Experience 3 - 5 years
Job Requirement

Job Summary :

We are looking for a candidate with 3 years + experience in handling Customer Service to provide excellent customer service. The goal is to provide excellent customer service, increase customer satisfaction and meet their expectations.


Responsibilities :

  • Receive requirements from the Sales Team and taking confirmation from the client.
  • Co-ordinate with client for Order
  • Order Processing and create Job Requisition
  • Responding to customer queries in a timely and accurate way, via phone, email
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow-up with required stakeholders for client order execution.
  • Take ownership of customers issues and follow problems through to resolution
  • Improve customer service experience, create engaged customers
  • Keep accurate records and document customer service actions and discussions

Skills Competencies :

  • Proven customer support experience or experience as a Client Service Representative
  • Proficiency in English
  • Strong communication skills and email handling skills
  • Customer orientation and ability to adapt/respond in time bound manner
Job Location
Job Country India
Job State / U.T. Maharastra
Job City Mumbai
Company Profile
Company Name Our Reputed Client
About Company

They have established itself as a company with a reputation for Quality, Accuracy and Speedy work, a rare combination generally.

Riding on the 38 years of our experience, They have successfully delivered some of the most challenging high volume jobs with very tight deadlines. They offer a strong understanding of printing and production processes involved in Security Printing, PVC Cards manufacturing, Variable Data Processing & Printing and Commercial Printing.

Contact Details
Contact Person Preeti Gupta
Mobile 9106477924
Email ID
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