Definition: Client Manager serve as liaisons between a company and its clients, ensuring excellent customer service and client satisfaction. They maintain and develop client-business relationships. The work of a client manager can help make the public more aware of a business and bring in revenue. Client managers must have a strong understanding of their companys products or services and knowledge of their competition. They must be ready to develop creative solutions for existing clients, as well as pursue new clientele opportunities.
Roles and Responsibilities:
Establish and maintain relationship with internal team and clients.
Identifies opportunities for operational efficiency.
Develop long rang strategies.
Defines/Develops functional specifications.
Evaluate project objectives.
Develop and deploy new features to facilitate related procedures and tools if necessary.
Project issue resolution.
Knowledge, Skills and Abilities:
Excellent communication and listening skills.
Should be self-motivator and a quick learner.
Have developed all aspects of various websites/applications.
Comfortable working with UI/UX designers to bring best output.
Strong interpersonal communications skills and will-do-attitude.
An understanding of Business to Business markets (B2B).
The ability to analyses and research information.
Good mathematical and computer skills.
Experience working in a fast paced, cross-functional and cross-team environment and being the
Functional go-to person with multiple business partners.
Experience in project lifecycles from business case development to final delivery, oversight of project
teams as they gather functional and technical requirements, project timelines, status reports, issues/risks lists, and deployment.