Requirement :

Location      : Ankleshwar

Essential Duties and Responsibilities of a CRM Manager

• Supervises customer service representatives.
• Ensures that customers receive the quickest service possible.
• Assists representatives in handling disappointed customers.
• Determines a course of action to resolve customer problems.
• Interacts with customers using phone, fax, email, the company website and in person.
• Provides assistance to representatives during extremely busy times.
• Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
• Collects customer payments.
• Issues customer refunds.
• Takes customer complaints to upper management when necessary.
• Interacts with vendors.
• Generates reports for upper management.
• Helps create, update and maintain call script for representatives.
• Maintains database of customers for follow up.
• Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.
• Uses social media to help promote the company’s products and services.
• Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
• Analyses the results of direct mail marketing and email campaigns.
• Helps develop new products, services and promotions based on customer preferences.
• Meets deadlines.
• Participates in the formulation of the company’s strategic plan.

About Company :

The Establishment in the years 2009, They are the manufacturers and exporters of Brick Pallet, Paver Block Pallet and Recycled Plastic Sheet and much more. To manufacturing these products with following quality norms,there experienced and talented professionals use top quality components and modern machines.