• Key Account Management –
  • Act as the main point of contact for assigned clients, addressing any concerns or issues promptly.
  • Develop and maintain strong relationships with key clients, understanding their business needs and ensuring customer satisfaction.
  • Identify and prioritize key accounts based on strategic importance and potential for growth.
  • Handling Client pressure doing crucial Periods /High volume /Challenging Situations

• Collaboration and Communication –
  • Collaborate with internal teams, including operations, finance, and customer support, to ensure seamless service delivery.
  • Regular communication of MIS Reports to the Clients.
  • Communicate effectively with clients to gather feedback and address concerns.
  • Regular and ongoing Reporting to the Directors.

• After Sales -
  • Coordination With Clients for Receiving indents.
  • Coordination With Operation’s team for placement of vehicles.
  • Coordination of Ensuring Timely billing & Payment.
  • Tracking of Vehicles with support from Branches.
  • Follow up on receipt of Payments from clients.
  • Reconciliation of revenue numbers and receipt of payments on a monthly basis.

• Revenue Generation –
  • Participating In Bidding and RFQ in day to day basic.
  • Proactively manage contract renewals and negotiations with key clients.
  • Ensure timely renewal and minimize customer churn.

• Revenue Growth - Collaborate with the sales team to identify upsell and cross-sell opportunities within key accounts.

• Market Analysis –
  • Stay informed about market trends, competitor activities, and industry developments.
  • Provide regular reports and updates on market conditions and potential opportunities.

Key Interfaces :

External Interfaces:

• Clients

Internal Interfaces:

• Operations team
• Sales team
• Account team
• Management

They began operations in 1968 with a startup capital of Rs.100. What started with a Single Branch Operation in Kolkata, has today sprung into a Pan Indian Logistics Player having reach across the length and breadth of the country. With 45 years of experience and a market capitalization of over Rs.200 Crore, today we pride ourselves in specialization of Dedicated Transportation of Bulk and Over Dimensional Consignments. They are one of the few Logistics companies in the country which are Listed on a Recognized Stock Exchange.

Satisfied customers drive our success. Established to service our customers’ specific logistics needs, they operates 35 strategically located self owned branches across India serving 2500 destinations. With a fleet of more than 600 vehicles (self owned and attached) including trucks, trailors, containerized vehicles & LCVs and with a network of warehouses in major cities in India, they offers a truly integrated and personalized Logistics Services to its customers. They serve multinationals, government organizations, major public and private sector companies, medium and small-scale industries and trading community across the country.