We are seeking a highly organized, detail-oriented, and proactive candidate to join our team as a Back Office Sales Executive. This role is pivotal in managing the entire "Inquiry to Order" lifecycle, ensuring that customer inquiries are efficiently converted into confirmed orders and accurately processed. The ideal candidate will possess excellent communication skills, a strong administrative aptitude, and a commitment to delivering exceptional internal and external customer service.

Key Responsibilities:

• Inquiry Handling & Qualification:
  • Receive and manage incoming sales inquiries via phone, email, and other communication channels.
  • Understand customer requirements, product specifications, and desired quantities.
  • Log all inquiries accurately in the CRM system or designated software.
  • Qualify leads by assessing potential, urgency, and alignment with company offerings.
• Quotation & Proposal Preparation:
  • Work closely with the sales team to prepare accurate and competitive price quotations based on current pricing structures and product availability.
  • Draft and send out professional proposals, ensuring all relevant details, terms, and conditions are included.
  • Follow up on submitted quotations to track their status and gather customer feedback.
• Order Processing & Management:
  • Convert qualified inquiries and approved quotations into sales orders in the company's ERP/CRM system.
  • Verify order details, including product codes, quantities, pricing, payment terms, and delivery instructions, against the quotation and customer's Purchase Order (PO).
  • Coordinate with the inventory/warehouse team to confirm stock availability and allocate goods for orders.
  • Process advance payments or ensure adherence to payment terms as per company policy.
  • Generate and issue Proforma Invoices, Sales Confirmations, and other pre-shipment documents.
• Documentation & Compliance:
  • Maintain accurate and up-to-date records of all inquiries, quotations, orders, and customer interactions.
  • Ensure all sales-related documentation is complete, correct, and adheres to company policies and regulatory requirements (e.g., GST, E-way bills, if applicable).
  • Assist in preparing reports on sales activities, order status, and lead conversion rates.
• Coordination & Communication:
  • Serve as the primary point of contact for internal teams (sales, despatch, accounts, warehouse) regarding order status, product information, and customer-specific requirements.
  • Communicate proactively with customers regarding their inquiry status, order confirmations, dispatch updates, and any potential delays or issues.
  • Address customer queries and resolve minor issues related to orders, pricing, or product availability in a timely and professional manner, escalating complex issues to the relevant department.
• Post-Order Support:
  • Assist with any order amendments or cancellations as required.
  • Coordinate with the accounts team for invoice generation and payment follow-up.
  • Gather feedback from customers on order fulfillment and service quality.

Our Client is involved into different aspects of Electrical, Automation & Instrumentation products & solutions started by very young & dynamic professionals . This experience is in all kind customers’ viz., Public Sectors, Corporate, Panel Builders, Contractors, Consultants, System Houses, and Big Industrial Houses & OEM’s. We offered The Solutions for Wires and Cables, Switchgears, Sensors and Controllers, Illumination Lightning Solution.

They are now a manufacturer and supplier of superior quality electric panels.

The offered products are manufactured using high quality material and advanced technology as per the defined norms. Moreover, these products are checked for their well defined quality parameter such as functionally, design and working life before being supplied to our client.  Their products are appreciated by the client for performance, durability, and cost effectiveness.